Managed IT services
One agreement covers monitoring, support, management and security of your IT, for a fixed monthly fee.
Industries
IT and cybersecurity for US banks, credit unions and insurers
Financial institutions and insurers are judged on availability, security and technology risk. We run and secure the IT behind branches, agencies and back offices, and help prepare the evidence examiners and auditors expect.
Challenges we see
Credit unions, community banks, insurers, managing general agents and insurance agencies face large-bank pressures with far smaller IT teams.
Rising expectations
Technology, cyber, third-party and resilience risk, examined and needing evidence.
Small IT teams
One or two people run core systems, network, security and support.
Many third parties
Processors, cloud, rating platforms and outsourcers, each needing oversight.
Targeted fraud
Email compromise, account takeover and ransomware aimed at payments and claims.
Legacy systems
Old policy, claims and lending systems: slow reports, risky migrations.
Unstable networks
Branch or agency downtime: slow transactions, missed deadlines, lost business.
More detail
- Expectations on technology and cyber risk, third-party risk and operational resilience now come up in examinations and board discussions, and each needs documented evidence.
- Core banking or policy administration systems are often carried by the same one or two people who handle the network, security and user support.
- Core processors, card processors, cloud providers, rating platforms and outsourced services hold data or run critical functions.
How Promatics helps
As your full provider (managed IT) or alongside your team (co-managed IT), we take patching, monitoring, projects, security operations and after-hours cover; your staff keep control of core systems.
24/7 help desk
Remote, for managed-service clients; response targets in the agreement.
Branch networks
Segmented, redundant links, secure remote access, cabling and phones.
Layered security
Privileged access, MFA, EDR, email security and logging, aligned with NIST CSF.
Your vendor program
Due diligence questionnaires, right-to-audit and incident notification terms, and evidence.
- AssessIndependent review of controls and risks.
- DocumentPolicies, registers and evidence.
- PlanVirtual CIO: assessments, gap analysis, projects.
- ReportLending, claims and financial data reported without waiting on legacy exports.
What day-to-day IT also covers
- Priorities and response targets are written into the service agreement.
- Branch and office networks are designed with segmentation, redundant internet links and secure remote access; cabling and phone systems for branch openings and moves.
- Software licenses and hardware are bought through authorized channels, with complete asset records for audits.
- On-site systems maintenance where your service agreement includes on-site work.
- We work directly with your core processor, telecom carriers and other vendors to open and escalate tickets.
AI, governed first. Before AI reviews documents, flags fraud or drafts customer letters: an inventory, a risk assessment per use, data protection and testing, through AI governance. Records that must stay in your environment can use open-weight models on your servers.
US regulatory context
| Area | What applies |
|---|---|
| Banks and credit unions | Examiners use the FFIEC IT Examination Handbook for security, operations, continuity and outsourcing; the NCUA also supervises credit unions. 2023 interagency guidance: third-party risk from planning and due diligence through contracts, monitoring and termination. |
| Financial companies | GLBA Safeguards Rule: written security program, risk assessment, access controls, encryption, MFA, testing and service-provider oversight. Companies licensed by NYDFS: Part 500. |
| Insurers | State insurance departments set data security and incident notice rules, many based on the NAIC Insurance Data Security Model Law. Check each state where you are licensed. |
| Incident reporting | Federal banking regulators, the NCUA, state regulators and, for public companies, the SEC (Form 8-K Item 1.05), with short timelines. State breach laws apply too. |
| Privacy | GLBA privacy and safeguards, plus state privacy and breach laws, with their own exemptions for GLBA-covered data. |
| Anti-money laundering | Bank Secrecy Act records and reports to FinCEN need reliable systems and retention. |
| Accessibility | Member, customer and policyholder portals should meet WCAG 2.2 AA; ADA website claims are common. |
General information, not legal advice. We support readiness and documentation; we do not certify compliance or replace your compliance function.
Services for banks and insurance
AI governance and security
Policies, risk assessments, shadow AI discovery and security testing, with AI controls you can explain.
Cybersecurity services
Assessments, endpoint protection, email security, training, incident readiness, and 24/7 monitoring for managed-service clients.
Security assessments
Security in plain language: what could go wrong, how likely it is, what to fix first.
Privacy and compliance readiness
Privacy and security practices ready for regulators, clients, auditors and insurers, gaps fixed before anyone asks.
Data analytics and BI
Data from ERP, CRM and spreadsheets turned into trusted dashboards, on agreed definitions and governed access.
Related
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Where an ERP fits beside policy and claims systems, what to modernize first, and US regulation.
Planning a big data migration
How to move large data platforms while the business keeps running, with a cutover checklist.
Lessons from the largest data breaches
Four lessons from large data breaches, what they mean for you, and a readiness checklist.
Talk to us about technology risk
Tell us how your IT runs today and what your examiners, auditors or board ask for. We will suggest a practical first step.