Support
Client support
Existing clients open and track support requests in the client portal. Managed-service clients have 24/7 access to support.
Open a support request
Log in to the client support portal to open a ticket, check its status and see your history. Please include:
- What is affected: user, device, system or service
- What happened, and when
- How urgent, how many people affected
- Error messages or screenshots
Priorities
Requests are handled by priority as set in your service agreement, from P1 (a major outage affecting the business) to P4 (routine, such as a password reset).
Not a client yet?
For new inquiries, use the contact form or email hello@promatics.us.