Managed IT & Support
Managed or co-managed IT, 24/7 help desk, networks, cloud and Microsoft 365, under a written agreement.
Managed IT · Cybersecurity · AI · ERP · Data and evaluation
IT, AI, business systems, software and data, built around your operations
We manage, secure and modernize your technology, put AI to work inside it and help programs use their data well. One partner, accountable end to end.
What we do
Six practices, one accountable partner
Start with one practice and add more as trust builds. Every engagement has a written scope or service agreement.
Cybersecurity
Assessments, EDR, email security, training and privacy readiness.
Business Systems & ERP
Prometheus ERP and ERPNext, customized without limits, plus integration, automation and analytics.
Software & Cloud Development
Custom software, web and mobile applications, eCommerce, UX design and cloud engineering.
7 services
AI Solutions
AI strategy, Copilot, custom assistants and agents, private models, document automation and governance.
4 services
Health Programs & Evaluation
Program evaluation, needs assessments, data analysis and reporting, and quality improvement for health programs, public agencies and nonprofits.
All Health Programs & Evaluation · Health & public sector overview
AI Solutions
AI that does real work, with people in control
We pick the few use cases worth doing, prove them on your own data, then build and govern them inside your systems. Because we also run your infrastructure and security, permissions, data, integration and support are covered.
Where AI helps first
- Copilot and assistants that cite your approved documents
- Private AI on open-weight models on your servers
- Agents and document capture into ERP or CRM, with approvals
- AI policies, risk assessments and security testing
Prometheus ERP
An ERP that fits your business, not the other way around
Prometheus is our white-labeled ERP, built on the open-source ERPNext: accounting, inventory, sales, purchasing, projects, HR and manufacturing in one system. We deliver and support it, and customize it without limits.
Built for how you operate
- Editions for healthcare, labs, distribution, retail, legal and non-profit
- Custom apps, approvals, AI workflows, reports, print formats and portals
- Single sign-on (Entra ID, Google, Okta), OCR capture and APIs
- US sales tax, payroll and USD accounting
Industries
Built around the way your sector works
Each sector has its own systems, regulations and pressure points.
How we work
How we take on your technology
One approach for managed services, security and Prometheus.
Assess
Your systems, risks and goals, and what success looks like.
Plan and scope
A written scope or service agreement: deliverables, responsibilities, response targets, costs in US dollars (USD).
Implement and secure
Deploy, migrate, integrate and harden, tested against agreed criteria.
Operate and improve
Monitoring, support, reporting and regular improvement reviews.
Guidance for IT and business leaders
Choosing a managed service provider
What to define before talking to MSPs, questions that separate them, and a comparison checklist.
What is program evaluation?
What evaluation is, its main types, CDC's six-step 2024 framework and what to prepare first.
AI readiness checklist
A scored worksheet for strategy, data, permissions, security, governance and skills before you invest in AI.
Common questions
What does Promatics do?
Managed IT, cybersecurity, AI, ERP and custom software, plus program evaluation and data services for health programs and public agencies. See all services.
Do you work with public health programs and government agencies?
Yes: program evaluation, needs assessments, data analysis and reporting, and quality improvement for health departments, public agencies, healthcare organizations and nonprofits. We are open to teaming with prime contractors. See health and public sector.
Where do you work?
Across the United States, mostly remotely, with on-site support arranged when needed.
Do you offer 24/7 support?
Yes, for managed-service clients. Priorities and response targets are set in each service agreement.
How is pricing structured?
Managed services are a predictable monthly fee based on users, devices and scope. Projects are quoted in US dollars (USD) from a written scope, with cost drivers explained first.
Ready to talk about your technology?
Tell us what you need, from managed IT to a health program evaluation. We will connect you with the right people on our team.