Managed IT & Support
Fully managed or co-managed IT, a 24/7 help desk, networks, cloud and Microsoft 365, run to a written service agreement.
Managed IT · Cybersecurity · AI · ERP · Data and evaluation
IT, AI, business systems, software and data, built around your operations
We manage, secure and modernize the technology your organization runs on, put AI to work inside it, and help programs make better use of their data: from the help desk and the network to ERP, AI assistants, custom software, program evaluation and quality improvement. One partner, accountable end to end.
What we do
Six practices, one accountable partner
Most clients start with one practice and add others as trust builds. Every engagement runs to a written scope or service agreement.
Cybersecurity
Assessments, EDR, email security, awareness training and privacy readiness to reduce risk across your organization.
Business Systems & ERP
Prometheus ERP and ERPNext, customized without limits, plus integration, automation and analytics.
Software & Cloud Development
Custom software, web and mobile applications, eCommerce, UX design, blockchain and cloud engineering.
7 services
AI Solutions
AI strategy, Microsoft 365 Copilot, custom AI assistants and agents, private self-hosted models, document automation and AI governance, built into the systems you already run.
4 services
Health Programs & Evaluation
Program evaluation, needs assessments, data analysis and reporting, and quality improvement for health programs, public agencies and nonprofits.
All Health Programs & Evaluation · Health & public sector overview
AI Solutions
AI that does real work, with people in control
AI earns its place when it is connected to your own documents, systems and processes, and governed like any other business system. We help you choose the few use cases worth doing, prove them on your own data, then build them into Microsoft 365, Prometheus ERP and the applications you already run.
Because we also manage infrastructure, security and business systems, we take care of the parts most AI projects stumble on: permissions, data quality, integration, security and support after launch.
Where AI helps first
- Microsoft 365 Copilot, rolled out with permissions and data governance in order
- Assistants that answer staff questions from your approved documents, with sources
- Private AI on open-weight models hosted on servers you control, so your data stays yours
- AI agents that handle routine steps in a business process, with approval points
- Document processing that reads invoices, forms and contracts into your ERP or CRM
- AI policies, risk assessments and security testing for the AI tools you use
Prometheus ERP
An ERP that fits your business, not the other way around
Prometheus is our white-labeled enterprise resource planning platform, built on the open-source ERPNext and delivered, customized and supported by Promatics. It brings accounting, inventory, sales, purchasing, projects, HR, manufacturing and industry-specific workflows into one system.
When a requirement goes beyond the standard product, we build it. Single sign-on, OCR and document capture, approval automation, portals, integrations and AI-assisted workflows are all in scope.
Built for how you operate
- Industry editions for healthcare and labs, distribution and retail, legal, non-profit and more
- Deep customization: custom apps, workflows, reports, print formats and portals
- Single sign-on with Microsoft Entra ID, Google Workspace, Okta and other identity providers
- OCR and intelligent document capture for invoices, receipts and forms
- Integration with the systems you already run, through APIs
- US sales tax, payroll and USD accounting configured for your operations
Industries
Built around the way your sector works
Each industry has its own systems, regulations and pressure points. These pages explain what we see and how we help.
How we work
How we take on your technology
The same disciplined approach applies whether we are onboarding a managed-services client, securing an environment or implementing Prometheus.
Assess
We review your environment, systems, risks and goals, and agree what success looks like.
Plan and scope
You receive a written scope or service agreement with deliverables, responsibilities, response targets and costs in US dollars (USD).
Implement and secure
We deploy, migrate, integrate and harden, testing each step against the agreed criteria.
Operate and improve
We monitor, support and report, with regular reviews to plan the next improvements.
Insights
Practical guidance for IT and business leaders
Choosing a managed service provider
What to define before you talk to managed IT providers, the questions that separate them, and a checklist for comparing proposals.
What is program evaluation?
What evaluation is, the questions it answers, the main types, the six steps in CDC's 2024 framework and what to prepare before you start.
AI readiness checklist
A practical worksheet to check strategy, data, permissions, security, governance and skills before you invest in AI, and to score readiness honestly.
Questions
Common questions
What does Promatics do?
We provide fully managed and co-managed IT with 24/7 support, cybersecurity services and training, AI consulting and implementation, the Prometheus ERP platform and ERPNext implementation and customization, system integration and automation, custom software, web, mobile and cloud development, and program evaluation and data services for health programs and public agencies.
Do you work with public health programs and government agencies?
Yes. Our health programs and evaluation practice provides program evaluation, needs assessments, data analysis and reporting, and quality improvement for health departments, public agencies, healthcare organizations and nonprofits, and we are open to teaming with prime contractors. See our health and public sector page.
Do you offer AI services?
Yes. We provide AI strategy and readiness assessments, Microsoft 365 Copilot rollouts, custom AI assistants and agents, private AI on self-hosted models, document processing and AI governance and security, built into the systems you already run. See AI Solutions.
Where do you work?
With organizations across the United States. Most work is delivered remotely, and on-site support is arranged when a situation needs it.
Do you offer 24/7 support?
Yes. Managed-service clients have 24/7 access to support and monitoring. Priorities and response targets are set out in each client's service agreement.
What is Prometheus?
Prometheus is our white-labeled ERP platform built on ERPNext. We implement it, customize it to your processes without limits, integrate it with your other systems and support it. See the Prometheus page.
How is pricing structured?
Managed services are usually a predictable monthly fee based on users, devices and scope. Projects are quoted in US dollars (USD) from a written scope. We explain every cost driver before you commit.
Ready to talk about your technology?
Tell us what you need, whether that is managed IT, security, AI, Prometheus, a development project or a health program evaluation. We will arrange a conversation with the right people on our team.