Managed IT services
One agreement covers monitoring, support, management and security of your IT, for a fixed monthly fee.
Industries
IT and business systems for US transportation and logistics companies
In logistics, the product is being available, shipped and delivered on time. We keep dispatch, warehouse and drivers' tools connected and secure, and help your systems share data instead of re-keying.
Challenges we see
You run around the clock, across many locations, with staff rarely at a desk.
Operations never stop
Issues hit at night and on weekends; a locked account or failed printer can hold up a load.
Many systems, little integration
TMS, WMS, telematics, ELD, accounting, portals, EDI: orders, proofs of delivery and invoices re-keyed between them.
Connectivity at the edges
Terminals, cross-docks and yards need reliable wired and wireless networks; remote sites often rely on one link.
Mobile and rugged devices
Tablets, handhelds, in-cab devices, scanners and printers to procure, enroll, update and replace fast.
Targeted attacks
Freight fraud, fake carrier identities, invoice redirection and ransomware exploit critical timing and payments.
How Promatics helps
Managed IT: one accountable provider, so dispatch is not stuck on hold or chasing vendors while systems are down.
24/7 help desk
Remote, for managed-service clients, drivers and night shifts included; priorities and response targets in the agreement.
Yard-to-office networks
Terminals, warehouses and offices: warehouse Wi-Fi, site-to-site links, backup connections.
Devices and sites
Rugged devices, printers and licenses managed; cabling, phones and on-site work where your agreement includes it.
Layered security
Aligned with NIST CSF, with extra attention to email fraud and payment-change verification.
Fewer night calls
Self-service password resets and mobile device management.
Virtual CIO
Assessments, gap analysis and projects that fit the yard, the road and the office.
More detail
- Hardware procurement and inventory for workstations, handhelds, label printers and rugged devices, with warranty tracking.
- Software license management across dispatch, office and mobile users.
- Cabling and phone systems for new terminals and expansions; on-site maintenance and installations where your service agreement includes on-site work.
- The virtual CIO checks that network capacity, hardware, software and security fit the way you work.
Connected systems
Keep your specialist platforms; we make them reliable, secure and connected. System integration lets orders, delivery confirmations and invoices flow without re-keying:
- TMS
- WMS
- Telematics
- Accounting
- Customer portals
Prometheus ERP can run accounting, purchasing, inventory, fleet-related costs, HR and projects in one place, connected to those platforms. AI document processing reads bills of lading, proofs of delivery and carrier invoices into your systems and flags exceptions, so fewer documents are keyed by hand.
US regulatory and operating context
| Topic | What applies |
|---|---|
| Electronic logging devices | Interstate commercial motor carriers subject to FMCSA hours-of-service rules generally must record drivers' hours on registered ELDs, with limited exceptions. We do not supply ELDs; we support the networks, devices and integrations that move their data into your office. |
| Cross-border freight | Carriers and brokers send advance cargo and conveyance data through CBP systems such as the Automated Commercial Environment (ACE); other countries have their own electronic manifest rules. USMCA documentation can also apply. Connections to these systems and your customs brokers must be reliable and secure. |
| Hazardous materials | Shippers and carriers handling hazardous materials keep documentation under the U.S. DOT Hazardous Materials Regulations, often in your TMS or document system. |
| Privacy | Driver records, telematics location data and customer information can be personal information under state privacy laws and the FTC Act; every state has a breach notification law. Tracking employees' location needs a clear purpose and notice, and some states have specific employee-monitoring rules. |
| Payments and tax | Freight payments may involve ACH, wires and cards (PCI DSS); multi-state operations bring state fuel tax and sales and use tax reporting your systems must support. |
General information, not legal advice. Confirm your obligations with your legal, compliance and safety advisers.
Services for transportation and logistics
Document processing and automation
AI reads documents into your systems, routes requests and forecasts from data, with people reviewing exceptions.
Network and connectivity
Design, deployment and management of the wired, wireless and internet connections your organization depends on.
System integration
Connect your applications so data is entered once, moves reliably, and failures are caught, not lost.
Cybersecurity services
Assessments, endpoint protection, email security, training, incident readiness, and 24/7 monitoring for managed-service clients.
Prometheus ERP
Promatics' own ERP on open-source ERPNext: industry editions, US configuration, delivered and supported by Promatics.
Related
Supply chain systems that support growth
What a supply chain system must do as you grow, warning signs, and a readiness checklist.
When duplicate data entry becomes an integration problem
Map re-typing, decide which system owns the data, then choose integration, process change or nothing.
Choosing a managed service provider
What to define before talking to MSPs, questions that separate them, and a comparison checklist.
Keep freight and data moving
Tell us about your terminals, warehouses and the systems your dispatchers depend on. We will suggest where to start.