Frequently asked questions

What are your two primary managed IT services?

Fully managed IT: we monitor, manage, support and secure your systems and users for a predictable monthly fee. Co-managed IT: we extend your internal IT team with patching, repetitive tasks, after-hours coverage, one-off services and projects. See managed IT services and co-managed IT.

What other services do you offer?

• Cybersecurity assessments
• EDR
• Email security
• Awareness training
• Privacy readiness
• IT consulting and vCIO
• Cloud
• Network and connectivity
• Microsoft 365
• Backup and disaster recovery
• Prometheus ERP and ERPNext
• Integration and automation
• Data analytics and AI
• Custom software, web and mobile

See all services.

Do you offer AI services?

Yes: AI built into the systems you already run, with people reviewing the decisions that matter. See AI Solutions.

• Strategy and readiness
• Copilot readiness and rollout
• Assistants that answer from your documents
• Private AI on open-weight models
• AI agents for processes
• Document processing
• Governance and security

How do you keep our data safe when using AI?

Enterprise AI services whose terms exclude your content from training, or open-weight models on servers you control when information must stay with you. Assistants respect user permissions; a person reviews outputs affecting people or money; we document where data is processed. See AI governance.

What business problems do you solve?

Leading with IT strategy and security, we help you:

What is included in a fully managed IT agreement?

Six core services, in every agreement:

• Virtual CIO (vCIO)
• Managed services concierge
• Client management tools
• Vendor technical assistance
• Procurement through authorized channels
• Network management

Several locations or expanded vendor and network needs may add core service charges.

What each core service covers

• Virtual CIO: strategic direction, budgeting, planning, account reviews and IT roadmaps.
• Concierge: your point of contact for account matters, coordinating your vCIO and the service team.
• Client management tools: professional services automation, ticketing, remote monitoring and management, documentation and notifications.
• Vendor technical assistance: we work with your hardware, software, cloud, ISP, telecom, printer and copier vendors to open tickets, escalate and resolve incidents, and provide approved access.
• Procurement: authorized channels only; business-class recommendations; configuration, registration, licensing and warranties handled.
• Network management: monitoring, administration, reporting, domain and SSL certificate management, remote and on-site incident remediation.

How are you different?

We partner with organizations that apply strategy and budget to a proven, standards-based IT process to improve performance and lower risk. Strategic business reviews led by your vCIO keep systems quiet, reliable and secure; careful onboarding sets quality controls from day one.

How do you stay responsive?

By design: standards mean fewer emergencies, and your users reach support directly. Requests are prioritized P1 (major server or cloud outage) to P4 (password reset, which self-service reset can remove). Managed-service clients have 24/7 support; response targets per priority are set in your agreement.

Where do you work?

Across the United States, mostly remotely, with on-site support arranged when needed.

What industries do you focus on?

Operationally mature organizations in these sectors (see industries):

• Professional services
• Accounting
• Legal
• Finance
• Insurance
• Real estate
• Consulting
• Manufacturing
• Healthcare
• Non-profit
• Education
• Distribution and retail
• Telecommunications

What is Prometheus?

Our white-labeled ERP platform built on ERPNext. We implement, customize without limits, integrate and support it. See Prometheus ERP.

How is pricing structured?