Managed IT services
One agreement covers monitoring, support, management and security of your IT, for a fixed monthly fee.
Industries
IT, cybersecurity and ERP for US manufacturers
You have orders to fill, shipments to make and customers to keep informed. We look after the IT behind that work, from plant network and connected equipment to ERP, so your people focus on production.
Challenges we see
IT serves office, shop floor and field at once. Treat it as an afterthought and production pays.
Downtime stops the line
A failed switch, server or floor Wi-Fi halts scanning, labeling and orders. Which vendor to call?
Flat networks
Sensors, scanners, printers and machine workstations share office networks: one infected laptop reaches production.
ERP falls behind
ERP, MRP and quality systems go unpatched; postponed upgrades become risky projects.
Untracked assets
Software bought by department, lapsed warranties, no accurate inventory.
Slow site links
Plants, warehouses and headquarters on links never sized for cloud or video.
Ransomware and questionnaires
Costly downtime draws attackers; automotive, aerospace and defense customers want evidence of controls.
How Promatics helps
Managed IT takes daily IT off your team, so production hours are not lost on hold or chasing vendors:
24/7 help desk
Remote, for managed-service clients; on-site work, priorities and response targets per your agreement.
Segmented networks
Designed for plants, warehouses and offices; production kept apart from office traffic.
Licenses and hardware
Renewals, true-ups and user counts tracked; business-class equipment through authorized channels.
Shop-floor equipment
We manage standard IT; for controllers and proprietary systems we work with your automation vendor, roles agreed.
Layered security
Aligned with NIST CSF: endpoint protection, email filtering, patching, access control, monitoring.
Tested backups
Recovery plans for ERP data, file shares and production records.
A virtual CIO runs assessments, gap analysis and projects. In-house IT? Co-managed IT covers patching, monitoring and projects; your team keeps ownership.
More detail
- Hardware sourcing keeps warranty and asset records current.
- Cabling, phone systems and installations are coordinated with facility changes and line moves, so new equipment is set up correctly the first time and works with the rest of your technology.
- The virtual CIO confirms that network capacity, hardware, software and security match what the shop floor, the field and the office need, and builds an infrastructure plan you can grow on.
ERP and AI for operations
No need to replace your ERP: we support, patch, secure, back up and integrate it. When it no longer fits, Prometheus ERP runs it all in one system:
- Manufacturing
- Inventory
- Purchasing
- Sales
- Accounting
- Projects
- HR
AI and intelligent automation forecasts demand and maintenance from your own data, and reads supplier documents, certificates and work orders into your ERP.
US regulatory and operating context
| Topic | What applies |
|---|---|
| Privacy | No single federal privacy law: the FTC Act covers unfair or deceptive data practices. State laws such as California's CCPA (as amended by the CPRA) and the Texas Data Privacy and Security Act add obligations that can reach employee and business-contact data in some states. |
| Export controls | Making or handling defense articles or controlled technical data may bring you under ITAR or the Export Administration Regulations (EAR). |
| Defense cyber | Suppliers to Department of Defense programs may be asked to show alignment with CMMC 2.0 and NIST SP 800-171 controls. |
| Baseline controls | CISA, the NIST Cybersecurity Framework 2.0 and the CIS Controls publish baselines for small and medium organizations: a sensible start for a plant. |
| Operations | Multi-site operations, cross-border shipping under USMCA and CBP requirements, multi-state sales and use tax, and customer security questionnaires shape setup. |
General information, not legal advice. We help prepare controls and documentation; we do not certify compliance. Confirm obligations with your legal and compliance advisers.
Services for manufacturing
Network and connectivity
Design, deployment and management of the wired, wireless and internet connections your organization depends on.
Cybersecurity services
Assessments, endpoint protection, email security, training, incident readiness, and 24/7 monitoring for managed-service clients.
Prometheus ERP
Promatics' own ERP on open-source ERPNext: industry editions, US configuration, delivered and supported by Promatics.
Backup and disaster recovery
Tested backups and a written recovery plan, so outages, ransomware or mistakes do not stop you.
Document processing and automation
AI reads documents into your systems, routes requests and forecasts from data, with people reviewing exceptions.
Related
ERP for heavy equipment manufacturers
Key ERP requirements for heavy equipment manufacturers, with a checklist for choosing or reconfiguring a system.
Supply chain systems that support growth
What a supply chain system must do as you grow, warning signs, and a readiness checklist.
A backup is not a recovery plan
Backups are copies; a recovery plan gets the business running again. What to add and test.
Talk to us about your plant and systems
Tell us how your facility runs today and where IT gets in the way of production. We will suggest a practical first step.