Managed IT services
One agreement covers monitoring, support, management and security of your IT, for a fixed monthly fee.
Industries
IT, cybersecurity and Prometheus for US healthcare organizations
Clinics, laboratories and care providers depend on systems that are available when patients arrive and protect the patient information they hold. We manage that technology so your staff can focus on care.
Challenges we see
Clinics, diagnostic labs, allied health and community care providers carry any business's pressures, plus sensitive health records.
Downtime affects patients
EHR, lab, scheduling or network failures back up appointments and delay results.
Health data everywhere
EHRs, lab systems, email, drives, scanners, fax and phones; broad access, weak audit trails.
Ransomware and phishing
Valuable records, and downtime creates pressure to pay.
Aging, unmanaged devices
Diagnostic workstations, shared front-desk PCs, personal devices: hard to patch and monitor.
Fragmented vendors
EHR, internet, phone and equipment suppliers each own part; nobody coordinates.
Growing virtual care
Video visits, portals and secure messaging need the clinic's privacy controls.
How Promatics helps
Managed IT: one accountable team for daily IT, dealing directly with your EHR, lab and equipment vendors so staff are not caught between them.
24/7 help desk
Remote, for managed-service clients; priorities and response targets in the agreement.
Clinical networks
Segmented for clinical devices, guest Wi-Fi apart, reliable links between sites.
Layered security
MFA, endpoint detection, email filtering, encryption and logging, aligned with NIST CSF.
Microsoft 365
Collaboration with data loss prevention and access policies for health information.
Tested backups
Backups you can restore, tested regularly.
Compliance readiness
Safeguards, access controls and breach response procedures documented.
A virtual CIO runs strategic assessments, gap analysis and project management.
What day-to-day IT also covers
- Software license management, and hardware procurement and inventory, with asset records that show where every device holding health information is.
- Cabling and phone systems for new clinics and renovations.
- On-site systems maintenance and installations where your service agreement includes on-site work.
AI under strict controls. AI can draft letters, summarize long records and read referral and intake forms. Through AI governance we assess its use, keep health information out of unapproved tools and build clinician or staff review into every workflow. Records that must stay in your environment can use open-weight models on servers you control.
Data, evaluation and quality improvement
Beyond technology: is a service working, where do patients face barriers, how can a process improve? Our health programs practice offers quality improvement, data analysis and reporting and program evaluation. See health and public sector.
US regulatory context
| Area | What applies |
|---|---|
| HIPAA | Covered entities (most clinics, labs and care providers) and business associates follow the Privacy, Security and Breach Notification Rules. The Security Rule requires administrative, physical and technical safeguards: risk analysis, access controls, audit logging, contingency planning. |
| Business associate agreements | Needed with vendors, including IT providers, that handle protected health information for you. See the HHS HIPAA guidance. |
| Breach notification | The Breach Notification Rule: affected individuals without unreasonable delay and no later than 60 days after discovery, HHS, and the media in larger breaches. State laws may add requirements. |
| State and other privacy law | Many states, including Texas, go beyond HIPAA in some respects; special rules can cover records such as substance use disorder records. The FTC's health privacy guidance covers health data outside HIPAA; state comprehensive privacy laws may apply. |
| Virtual care | Video and messaging platforms for care meet the same privacy and security expectations as in-person systems; state licensing boards publish telehealth expectations. |
| Data residency | Many keep health information in the US. US Azure, AWS and Google Cloud regions support this, but region choice alone does not settle every residency question: contracts and support access matter too. |
General information, not legal advice. We help you prepare and document safeguards; we do not certify compliance.
Prometheus for healthcare
The Prometheus ERP healthcare edition is web-based and highly configurable, running a lab or clinic workflow end to end in real time, from sample collection to diagnosis and patient history:
- Patient details
- Appointments and consults
- Encounters with the consultation document
- Assessments
- Prescriptions
- Medical coding in one place
Alongside Prometheus accounting, inventory, purchasing and HR; on-premises or in a US cloud region.
Services for healthcare
Cybersecurity services
Assessments, endpoint protection, email security, training, incident readiness, and 24/7 monitoring for managed-service clients.
Privacy and compliance readiness
Privacy and security practices ready for regulators, clients, auditors and insurers, gaps fixed before anyone asks.
Prometheus ERP
Promatics' own ERP on open-source ERPNext: industry editions, US configuration, delivered and supported by Promatics.
Backup and disaster recovery
Tested backups and a written recovery plan, so outages, ransomware or mistakes do not stop you.
AI governance and security
Policies, risk assessments, shadow AI discovery and security testing, with AI controls you can explain.
Quality improvement
Find where a process falls short, test practical changes and measure results, with staff leading.
Related
Quality improvement for health programs and service organizations
Find where a process falls short, test practical changes and measure results, with staff leading.
Data breach notification in the US
How US breach notification works across state and sector laws, key deadlines, and what to prepare.
Microsoft 365 security baseline
Microsoft 365 settings most small and mid-sized organizations need, per Microsoft's guidance, with a checklist.
Talk to us about your clinic or lab
Tell us which systems your staff rely on and what worries you about privacy and downtime. We will suggest a practical first step.